Terms and Conditions
PLEASE READ CAREFULLY
We respectfully remind all our guests that a reservation on payment of a deposit constitutes a contract subject to the Terms and Conditions below.
Failure to read the Terms and Conditions does not absolve guests from their responsibilities towards them.
We advise that insurance cover be taken out at the time of booking to cover any eventualities relating to a cancellation, shortening, postponement or bringing forward of your booking.
Arrival, Check-In/Check-Out and housekeeping
Check-in time is between 5.00 pm and 7.00 pm (1700 hrs and 1900 hrs). If arrival after 7.00 pm (1900 hrs) is anticipated or a possibility, then do please let us know at the time of booking.
Not being a hotel with a 24-hour receptionist but a family run B&B instead, arrival and check-in after 9.00 pm (2100 hrs) is strictly by prior arrangement and exception only, at least a week in advance. Please note however that we do not accept guests after 10.30 pm (2230hrs), as you can appreciate, this is so that guests that are staying with us who may be sleeping are not disturbed.
Check-out is by 10.30 am (1030hrs). We have the right to charge a late check out surcharge if check-out timings are not adhered to.
Please note that we do request that our guests vacate their rooms between 10:30 am and 1:30 pm (1030 hrs and 1330 hrs) to allow for housekeeping to maintain all rooms.
We accept payments by cash or credit/debit cards. Payment by debit or credit card is free.
Cancellations are subject to the charges listed below. Once again, we advise that insurance cover be taken out at the time of booking to cover any eventualities relating to a cancellation, shortening, postponement, illness or bringing forward of your booking.
Days prior to your stay — Cancellation charge (dependant on length of stay – see deposits)
More than 30 —————- 1 night deposit
15 to 30 ———————– 1 night deposit
8 to 14 ————————- 50% of planned stay
2 to 7 ————————— Full cost of planned stay
For cancellations over Bank Holiday weekends, Easter, Christmas & New Year, we reserve the right to charge you the full cost of your proposed stay.
We regret that a shortening, postponement or bringing forward of your booking will technically count as a cancellation of the original booking (and subject to a cancellation charge as detailed above) and the making of a new one.
A ‘no show’ counts as a cancellation.
Please note in the event of a multiple reservation being cancelled, the person initially responsible for the reservation will be liable for any outstanding balance, fees or charges.
We will always try to re-sell the room which will be refunded in part or full depending on the amount of nights re-sold, minus an administration charge.
As a general rule, we ask for a deposit up front to confirm a booking. We can accept deposits by card over the phone.
When we have received card details to support a booking, we block the room(s) off then confirm the booking by email once we have taken the deposit off your card. We generally try to do this within three days of receipt of card details.
Email addresses given to us by you over the phone may occasionally be subject to some error, despite best efforts on both sides. In this case, if you have not received a confirmation email within seven days of your deposit payment please contact us to confirm all is well.
In general, the deposit amount is linked to the length of your stay as detailed below:
Proposed length of stay — Deposit amount
4 or more days ————— 2 night’s equivalent
1 to 3 days ——————– 1 night’s equivalent
Smoking at Oakthwaite House is now against the law. Please note that in the event of any breach of this, we reserve the right to report the guest(s) to the authorities; the guest will also be asked to leave immediately.
Of key note, E-Vaping or any derivative of, is also not allowed within this establishment.
Furthermore, the guest(s) responsible will be liable for professional cleaning costs in addition to the balance of the cost of their proposed stay.
We reserve the right to charge guests for cleaning, repair and/or replacement costs as a result of damage to any item or part of our property. These charges will also apply post check-out if damage is found or call-out charges are required to repair or rectify damage.
Groups and group bookings
The person co-ordinating the booking will be regarded as the group leader and will be the point of contact. The group leader will be responsible for ensuring that all information relevant to the booking is passed on to all group members.
Oakthwaite House does not have a guest lounge. With this in mind we would ask that groups avail themselves of the numerous pubs and restaurants in town only a 5 minute walk away to socialise.
We require that groups do not congregate and more specifically, socialise in rooms, this we ask in the best interests of all our guests who may be trying to sleep or relax after a days walking in the fells or the beautiful surrounds.
We require that guests staying with us do not bring or allow non-staying guests into the establishment at any time. This we ask in the best interest of our other guests staying and our own privacy as a family home. Non-staying guests will be asked to leave immediately.
For final payment we will prepare one bill/receipt for the group with room rates broken down, and present this to the group leader.
Please be advised that in the interests and well-being of all our guests, we run a quiet hours policy. We respectfully ask that you are considerate when coming back from socialising in the many hostelries in town, with noise kept to a minimum during the hours of 10.30 pm (2230 hrs) to 7.00 am (0700 hrs).
Please note that there is a small surcharge of £5.00 per room per day if you require additional towels for your room or require a change daily. This is in place to reduce pollutants and help protect the beautiful UNESCO world heritage site status that the Lake District has been bestowed. Please also note that towels are for Guest House use only and must not be removed from the establishment.
Please note that there is a small surcharge for an early ‘check in’ of £15, however this is by no means guaranteed and by advanced booking and acceptance by ourselves. We ask this as early ‘check in’ times disrupt the day-to-day running of the establishment.
Please note that we do not accept hen or stag parties at Oakthwaite House and we reserve the right not to accept and cancel your booking without recompense.
Unruly or anti-social behaviour that causes damage or offence, or affects an other guests well-being or their stay will not be tolerated, nor will anti-social behaviour against a member of staff and we reserve the right to ask you to leave the establishment immediately. This will still constitute a full booking.
One night stay single occupancy will incur the full room cost.
We reserve the right not to accept your booking.
In extreme and rare circumstances we reserve the right to cancel your booking or accommodate you in a different room to the one you booked. In these instances we will try to give you as much advance notice as we can, give you a full refund as appropriate and help with contact details of other B&Bs as necessary.